1. Overview
Awinza ("we", "our", "us"), operated by Awinza Technologies, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (awinza.com), use our mobile web application, scan merchant QR codes, or interact with any of our loyalty rewards services.
2. Information We Collect
We collect information to deliver a smooth and personalized digital loyalty rewards experience:
A. Information You Provide
- Account Registration: Name, mobile phone number, email address for OTP verification and profile creation.
- Profile & Preferences: Notification choices, favorite merchant locations, and dietary or service preferences.
- Support Communications: Inquiries, feedback, and support tickets submitted through email or chat.
B. Loyalty & Scanning Activity
- Stamp Transactions: Timestamp and location identifiers of merchant QR scans, collected stamps, and milestone progress.
- Reward Redemptions: Records of unlocked coupons, promotional offers, and completed redemptions.
C. Device & Usage Data
- Device model, browser type, operating system version, and IP address for fraud detection and security auditing.
3. How We Use Your Information
We use the collected information for purposes including:
- Managing digital punch cards, validating QR scans, and crediting authentic loyalty stamps.
- Allowing participating merchants to recognize you as a returning customer and validate rewards.
- Sending transactional OTP codes, reward notifications, and service updates.
- Preventing fraudulent scans, velocity abuses, and duplicate account creation.
- Analyzing service performance and optimizing user experience.
4.Sharing & Disclosure
We do NOT sell your personal information to third parties.
We only share data in the following circumstances:
- Participating Merchants: When you scan a QR code at a store, the merchant receives verified verification of your loyalty card and eligibility to redeem rewards.
- Service Providers: Trusted third-party vendors (such as cloud hosting, SMS/OTP gateways, and analytics) who assist in running our infrastructure under strict confidentiality agreements.
- Legal Compliance: When required by law, subpoena, or to protect the safety, rights, or property of Awinza, its users, or the public.
5. Data Security
We implement industry-standard administrative, physical, and technical safeguards to secure your personal data. All communications are encrypted over HTTPS/TLS, and authentication is protected by secure session tokens.
6.Your Rights & Data Deletion
You have the right to access, update, or permanently delete your account and personal data. You can submit a data deletion request anytime through our Data Deletion Request Portal or by emailing support@awinza.com.
7. Contact Information
For questions regarding this Privacy Policy, your data rights, or our privacy practices, please contact our team:
Awinza Technologies
Founder & Owner: Rohan Tarade
Email: hello@awinza.com / support@awinza.com
Phone / WhatsApp: +91 88883 50852
Location: Pune, Maharashtra, India